Shipping and Return Policy

Shipping

At Yahweh Watches, we strive to ensure prompt and reliable shipping of your orders. Please review the following information regarding our shipping policy:

  1. Order Processing: We make every effort to process and dispatch orders within 5-7 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods.

  2. Shipping Methods: We offer DHL shipping methods to cater to your preferences and location. The available options will be presented during the checkout process, along with estimated delivery times and associated costs.

  3. Delivery Timeframes: The estimated delivery time 5-7 days outside of Europe and 3-5 days in Europe. Please note that unforeseen circumstances, such as customs delays or adverse weather conditions, may impact the actual delivery timeframe.

  4. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier’s website.

  5. Shipping Restrictions: Please be aware that certain destinations may have specific import restrictions or require additional customs documentation. It is your responsibility to comply with any applicable regulations or restrictions imposed by your country’s customs authorities.

Returns and Exchanges

At Yahweh Watches, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return and exchange policy:

  1. Eligibility: To be eligible for a return or exchange, the item(s) must be in their original condition, unused, and in the original packaging. Proof of purchase, such as the order confirmation or receipt, may be required.

  2. Timeframe: You may initiate a return or exchange within 14 days from the date of delivery. Beyond this period, we reserve the right to decline your request.

  3. Return Process: To request a return or exchange, please contact our customer support team via email or phone. They will guide you through the process and provide you with any necessary instructions or forms.

  4. Return Shipping: Unless otherwise specified, the cost of return shipping will be your responsibility. We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely. Please note that we cannot be held liable for any items lost or damaged during return shipping.

  5. Refunds and Exchanges: Once we receive and inspect the returned item(s), we will process the refund or exchange according to your preference. Refunds will be issued using the original payment method, and exchanges will be subject to product availability.

  6. Non-Returnable Items: For hygiene and safety reasons, certain items may not be eligible for return or exchange. These may include but are not limited to used or worn watches, custom engraved watches, or items explicitly marked as non-returnable.

Please refer to our website or contact our customer support team for detailed instructions on initiating a return or exchange.

Please note that this Shipping and Return Policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any questions or concerns regarding our shipping and return processes, please reach out to our customer support team, and we will be happy to assist you.

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